Privacy Policy

Introduction

Welcome to Creators United ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered creative services platform. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

1. Information We Collect

Personal Information You Provide

• Account Information: Full name, email address, phone number, company name, password (encrypted)
• Profile Information: Avatar, subscription status, plan details, credits remaining, trial end dates
• Brand Profile Data: Brand name, industry, company size, website, brand description, logo, brand images, color preferences (primary, secondary, accent), social media handles (Instagram, Twitter, LinkedIn, Facebook), brand voice, target audience, brand values
• Project Information: Project titles, descriptions, service types, budget ranges, deadlines, project status, brief data, uploaded assets, admin notes, client feedback
• Payment Information: Stripe customer ID, subscription ID (we do not store credit card details - these are securely handled by Stripe)
• Communications: Messages, support requests, feedback, and correspondence with our team

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on platform, AI tool interactions
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location information for currency detection and localization
• Log Data: Server logs including access times, error logs, and system performance data

2. How We Use Your Information

• Provide, operate, and maintain our creative services platform
• Process your transactions, manage subscriptions, and track credit usage
• Create, manage, and deliver your creative projects using our global team and AI tools
• Send you project updates, notifications, and important account information
• Provide customer support and respond to your inquiries
• Personalize your experience and improve our AI-powered creative tools
• Develop new features, services, and functionality
• Analyze usage patterns to improve our platform performance
• Detect, prevent, and address technical issues, fraud, and security incidents
• Send marketing communications (only if you opt-in)
• Comply with legal obligations and enforce our Terms of Service
• Train and improve our AI models using anonymized project data and creative outputs

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our platform, including Supabase (database and authentication), Stripe (payment processing), and our global creative team members
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or sale of business assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• With Your Consent: Any other sharing with your explicit consent
• Creative Team: Your project briefs and requirements are shared with our vetted global creative professionals to deliver your projects

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Secure authentication systems with password hashing
• Row-level security (RLS) policies in our database
• Regular security audits and monitoring
• Access controls and user permission systems
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

General Rights

• Right to Access: Request a copy of your personal information we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal information
• Right to Object: Object to certain types of processing
• Right to Data Portability: Request transfer of your data in a portable format
• Right to Withdraw Consent: Withdraw consent for data processing where applicable

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@creatorsunited4u.com. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic platform functionality and security
• Authentication Cookies: To keep you signed in and maintain your session
• Preference Cookies: To remember your settings (theme, currency, etc.)
• Analytics Cookies: To understand how you use our platform and improve our services

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

7. AI and Machine Learning

Our platform uses AI and machine learning technologies to provide creative services:

• Your project briefs and requirements may be processed by AI systems to generate creative assets
• We may use anonymized and aggregated data to train and improve our AI models
• AI-generated content is provided "as is" and may require human review and editing
• We do not guarantee that AI-generated content is free from copyright or trademark issues
• You retain ownership of your original input data and final approved creative assets

8. International Data Transfers

As we operate with a global creative team across 15+ countries, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill legal obligations:

• Account Data: Retained while your account is active and for 3 years after account closure
• Project Data: Retained for 7 years for business and legal purposes
• Payment Data: Retained as required by financial regulations (typically 7 years)
• Marketing Data: Retained until you unsubscribe or request deletion
• Legal Data: Retained as required by applicable laws and regulations

10. Third-Party Services

Our platform integrates with trusted third-party services:

• Supabase: Database hosting and authentication services
• Stripe: Payment processing and subscription management
• Google/Apple OAuth: Optional social sign-in services
• Analytics Services: To understand platform usage and improve our services

These services have their own privacy policies. We encourage you to review their privacy practices.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that we have collected personal information from a child under age 18 without verification of parental consent, please contact us immediately so we can take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. If we make material changes to this Privacy Policy, we will notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: